These terms set out what you can expect from us and what we ask of you when you access termina4d — covering your account, your transactions via GoPay, Bank Transfer, and QRIS, and the content available where local law permits. Read through these before you start, so there are no surprises along the way.
Applies to all account holders
GoPay, Bank Transfer, QRIS covered
Subject to local law and eligible regions
Updated terms shown in your account dashboard
KETENTUAN RESMI
How These Terms Apply to You
By accessing termina4d and creating an account, you confirm that you have read, understood, and agreed to these terms in full. We may update these terms when necessary — the version shown in your account dashboard after login reflects the current state at any given time. We will make reasonable efforts to notify you of material changes through your registered contact details, but it remains your responsibility to check for updates before each session. These terms govern your use of our platform, including all account activity, wallet actions, and transactions processed through GoPay, Bank Transfer, and QRIS. Availability of the platform and any specific feature depends on local law and is accessible only in eligible regions. Nothing in these terms creates an obligation on our part beyond what is explicitly stated here. If any provision is found unenforceable under applicable local law, the remaining provisions continue in full effect. Disputes arising from these terms are subject to the jurisdiction applicable in your region, as determined by local law. Questions about how a specific clause applies to your account can be directed to our support team through the contact routes listed in the support section below.
GoPay
Transactions processed via GoPay are subject to these terms alongside GoPay's own service conditions. Any wallet-level dispute should be raised with GoPay directly; account-level queries come to us.
Bank Transfer
Bank Transfer deposits and withdrawals are recorded in your account transaction history. Discrepancies between your bank record and your account wallet should be reported to our support team with the reference number shown in your bank statement.
QRIS
QRIS payments are confirmed once the issuing institution approves the transaction. The confirmed amount is reflected in your account wallet. We do not control processing timelines on the issuing side.
RUANG LINGKUP KEBIJAKAN
What Falls Inside and Outside These Terms
These terms cover your direct relationship with termina4d — specifically your account, the transactions you initiate, and the content you access through our platform. They do not extend to third-party services you use alongside your account, nor do they override any applicable local law. Understanding the boundary between what we govern and what falls outside our scope helps you know exactly where to direct any question or concern.
Account Access
Your login credentials, account settings, wallet balance and transaction history are fully within scope. Any change to these areas — including email, contact details or payment method — is governed by these terms and processed through your account settings page.
Transactions
All deposits and withdrawals made through GoPay, Bank Transfer, and QRIS while logged into your account fall under these terms. The transaction record shown in your account dashboard is the authoritative reference for any amount-related query.
Platform Content
Game content from studios such as Pragmatic Play, Habanero, and CQ9 is provided subject to each studio's own content terms. We make this content available through our platform; the underlying game mechanics and rules originate with the respective studio.
Third-Party Services
Payment providers like GoPay and Bank Transfer operate under their own separate service agreements. External links, wallet apps and bank portals accessed during a transaction are outside the scope of these terms; their own policies govern those interactions.
HAK PENGGUNA
Actions Available to You Under These Terms
These terms are not one-sided. You have clear, practical actions available to you at any point — from reviewing your own account records to requesting corrections or raising a formal question with our support team. Your account dashboard, accessible after login, is the starting point for most of these actions. Transaction history, account details and the current version of these terms are all visible there without needing to contact us first. Where something cannot be resolved through the dashboard — for example, a discrepancy between a GoPay confirmation and your wallet balance, or a question about how a specific clause applies to your situation — our support team is reachable through the contact routes in the support section below. We aim to acknowledge every query and provide a substantive response; how quickly that happens depends on the nature of the request and current volume.
Review Your Records
Your full transaction history — including GoPay, Bank Transfer, and QRIS entries — is available in your account dashboard after login. No separate request is needed to access this; it is always current and searchable by date.
Correct Account Details
You can update your registered email address, contact number and linked payment method through the account settings page. Some changes may require identity verification as shown in the on-screen instructions at the time of the request.
Raise a Question
If a term is unclear or you want to know how it applies to a specific transaction or account action, submit your question through live chat or the contact form. Reference the relevant section of these terms so our team can respond precisely.
Request Support
For issues that require manual review — such as a payment recorded by your bank but not yet reflected in your wallet — contact support with the transaction reference number. We will cross-check against our payment records and update you directly.
KONTAK DUKUNGAN
Where to Reach Us About These Terms
If something in these terms requires clarification, or if a transaction processed through GoPay, Bank Transfer, or QRIS has produced a result you want to query, our support team is the right contact. Reach us through any of the routes below — live chat is the fastest path for time-sensitive account or payment questions, while the contact form works well for detailed written queries where you want to include a reference number or screenshot.
Live Chat
Available directly from your account dashboard after login. Use this for questions about a specific clause, a wallet discrepancy, or an account action you are unsure about. Responses are handled by the same team that manages account support.
Contact Form
Suitable for written queries about these terms, transaction disputes or account correction requests. Include your account ID and any relevant transaction reference so the team can locate your record without a follow-up step.
Account Dashboard
Before contacting support, check your dashboard — the current version of these terms, your transaction log and your account settings are all accessible there. Many term-related queries can be answered by reviewing the relevant record directly.
KEAMANAN DAN DATA
How We Handle Data, Cookies and Account Security
Your account data is handled with the purpose of operating the service described in these terms — nothing more. We collect the information needed to process your transactions, verify your account and communicate with you about account activity. Cookies used on the platform serve functional and session purposes; you can review cookie settings through your browser. We retain account and transaction records for as long as required by the applicable legal framework in your region, after which data is deleted or anonymised. If you want to know what data we hold about your account, or request a correction, contact us through the support routes listed above.
Data Use
We use your account data — including payment method records for GoPay, Bank Transfer, and QRIS — only to operate the services covered by these terms. We do not sell or share account data with third parties outside of what is required to process your transactions.
Cookies
Session cookies keep your login active and remember your account preferences during a visit. Functional cookies support payment flow continuity, particularly when confirming a GoPay or QRIS transaction. You can manage cookie preferences in your browser settings.
Account Security
Your account credentials are your responsibility. We recommend using a unique password and reviewing your login history in the account dashboard regularly. If you notice any unrecognised activity, contact our support team immediately through live chat.
Retention and Changes
Transaction records and account data are retained in line with local legal requirements. If you request a change or deletion, we will confirm what is actionable given those obligations. Requests can be submitted through the contact form with your account ID included.
PERTANYAAN UMUM
Common Questions About These Terms
These are the questions we hear most often about how these terms work in practice — covering scope, account rights, payment queries and how to get a response from us. If your question is not covered here, the contact form or live chat is the next step.
When do these terms take effect for my account?
These terms apply from the moment you create an account on termina4d. Continued use of the platform after any update to these terms constitutes acceptance of the revised version. The current version is always visible in your account dashboard after login.
What happens if I disagree with a change to the terms?
If a material update is made, we will notify you through your registered contact details. If you do not accept the revised terms, you should stop using the platform and contact support to discuss your account status. Continued access following notification is taken as acceptance.
Do these terms cover GoPay and QRIS transactions specifically?
Yes. All transactions processed through GoPay, Bank Transfer, and QRIS while you are logged into your account fall under these terms. The payment provider's own service conditions also apply on their side; for wallet-level issues, contact the respective provider directly.
How do I request a correction to my account records?
Navigate to account settings after login to update your registered details. For transaction record disputes — such as a payment confirmed by your bank but not yet in your wallet — contact support via live chat or the contact form, and include the reference number from your bank or e-wallet confirmation.
What data does termina4d hold about my account?
We hold the information you provided at registration, your transaction history, and records of account actions taken during your sessions. To request a summary of what we hold, or to ask for a correction, submit a request through the contact form with your account ID.
Are these terms the same for all regions in Indonesia?
Availability of the platform and specific features depends on local law and is accessible only in eligible regions. Where local legal requirements differ, those requirements take precedence over any general provision in these terms. Check current access conditions applicable to your region before proceeding.
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